{"id":1121,"date":"2022-09-12T15:57:58","date_gmt":"2022-09-12T13:57:58","guid":{"rendered":"https:\/\/mylabmixer.com\/?page_id=1121"},"modified":"2025-07-17T17:02:51","modified_gmt":"2025-07-17T15:02:51","slug":"faq","status":"publish","type":"page","link":"https:\/\/mylabmixer.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Product<\/h2>\n\n\n\n<div class=\"wp-block-vmilab-accordion\"><div class=\"accordion-title\"><span class=\"title\"><strong>What are the main differences between the Turbotest\u00ae and the Turbotest\u00aeUp?<\/strong><\/span><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"50\" height=\"51\" viewBox=\"0 0 50 51\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M37.9039 19.4144C38.0951 22.5897 36.4575 25.6152 33.6209 27.3275L27.1266 31.2476C25.8303 32.0301 24.1711 32.0301 22.8747 31.2477L16.3793 27.3275C13.5426 25.6152 11.9051 22.5897 12.0963 19.4144L12.1264 18.9156L23.4498 25.7507C24.4032 26.3262 25.597 26.3262 26.5504 25.7507L37.8738 18.9156L37.9039 19.4144Z\" fill=\"currentColor\"><\/path><\/svg><\/div><div class=\"accordion-content\">\n<p>The Turbotest\u00aeUp offers numerous advantages compared to the standard version:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Extended lifting stroke<\/strong>, enabling easy placement of larger containers<\/li>\n\n\n\n<li><strong>Dual lift controls<\/strong>: foot switch and touchscreen for improved ergonomics<\/li>\n\n\n\n<li><strong>Built-in \u201cProgramming\u201d mode<\/strong>, storing up to <strong>100 formulations<\/strong> of <strong>20 phases each<\/strong><\/li>\n\n\n\n<li><strong>Tool position memory<\/strong> for enhanced precision in repeated operations<\/li>\n\n\n\n<li><strong>Temperature probe<\/strong> with direct connection to the HMI\u2014probe holder included<\/li>\n\n\n\n<li><strong>Real-time process monitoring<\/strong>, with live curve display on the screen<\/li>\n\n\n\n<li><strong>USB data export<\/strong>, allowing for robust traceability and easy test tracking<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-vmilab-accordion\"><div class=\"accordion-title\"><span class=\"title\"><strong>Does the Turbotest\u00ae laboratory mixer come with accessories?<\/strong><\/span><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"50\" height=\"51\" viewBox=\"0 0 50 51\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M37.9039 19.4144C38.0951 22.5897 36.4575 25.6152 33.6209 27.3275L27.1266 31.2476C25.8303 32.0301 24.1711 32.0301 22.8747 31.2477L16.3793 27.3275C13.5426 25.6152 11.9051 22.5897 12.0963 19.4144L12.1264 18.9156L23.4498 25.7507C24.4032 26.3262 25.597 26.3262 26.5504 25.7507L37.8738 18.9156L37.9039 19.4144Z\" fill=\"currentColor\"><\/path><\/svg><\/div><div class=\"accordion-content\">\n<p>The Turbotest\u00ae is delivered with a shaft and mixing tools. The number and type of tools depend on the package selected:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Starter Lab Package<\/strong> includes a <strong>four-blade axial propeller<\/strong> and a <strong>radial-flow deflocculating turbine<\/strong>.<\/li>\n\n\n\n<li><strong>Master Lab Package<\/strong> adds to the Starter tools a <strong>rotor-stator emulsifier<\/strong> and its <strong>disassembly tool<\/strong>.<\/li>\n\n\n\n<li><strong>The Turbotest\u00aeUp<\/strong> includes, in addition, a <strong>temperature probe<\/strong> that connects directly to the machine, along with a <strong>clip-on holder for securing the probe to a beaker<\/strong>.<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-vmilab-accordion\"><div class=\"accordion-title\"><span class=\"title\"><strong><strong>What is the speed range of the Turbotest\u00ae and Turbotest\u00ae\u202fUp mixers?<\/strong><\/strong><\/span><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"50\" height=\"51\" viewBox=\"0 0 50 51\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M37.9039 19.4144C38.0951 22.5897 36.4575 25.6152 33.6209 27.3275L27.1266 31.2476C25.8303 32.0301 24.1711 32.0301 22.8747 31.2477L16.3793 27.3275C13.5426 25.6152 11.9051 22.5897 12.0963 19.4144L12.1264 18.9156L23.4498 25.7507C24.4032 26.3262 25.597 26.3262 26.5504 25.7507L37.8738 18.9156L37.9039 19.4144Z\" fill=\"currentColor\"><\/path><\/svg><\/div><div class=\"accordion-content\">\n<p>The Turbotest\u00ae and Turbotest\u00ae\u202fUp mixers offer a wide speed range, <strong>reaching up to 4\u202f000\u202frpm<\/strong>. <br>They feature customizable acceleration ramps that can be tailored to your product\u2019s viscosity. <br>For safety reasons, operation always begins at 50\u202frpm to ensure a controlled and secure start.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-vmilab-accordion\"><div class=\"accordion-title\"><span class=\"title\"><strong>What mixing processes are possible with the Starter Lab Package \/ Master Lab Package?<\/strong><\/span><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"50\" height=\"51\" viewBox=\"0 0 50 51\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M37.9039 19.4144C38.0951 22.5897 36.4575 25.6152 33.6209 27.3275L27.1266 31.2476C25.8303 32.0301 24.1711 32.0301 22.8747 31.2477L16.3793 27.3275C13.5426 25.6152 11.9051 22.5897 12.0963 19.4144L12.1264 18.9156L23.4498 25.7507C24.4032 26.3262 25.597 26.3262 26.5504 25.7507L37.8738 18.9156L37.9039 19.4144Z\" fill=\"currentColor\"><\/path><\/svg><\/div><div class=\"accordion-content\">\n<p>The <strong>Starter Lab Package<\/strong> includes two tools:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A <strong>four-blade axial flow impeller<\/strong>, ideal for homogenizing and suspending miscible liquids. It promotes product circulation through strong pumping action.<\/li>\n\n\n\n<li>A <strong>radial flow dispersing turbine<\/strong>, designed for dispersion, dissolution, and simple emulsions. It is particularly effective with loaded liquid products and for incorporating gelling or texturizing agents due to its high shear.<\/li>\n<\/ul>\n\n\n\n<p>The <strong>Master Lab Package<\/strong> includes all the tools from the Starter Package, plus a <strong>rotor-stator emulsifier<\/strong>. This tool provides very high shear, making it perfect for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Creating fine emulsions of powders in a liquid phase<\/li>\n\n\n\n<li>Homogenizing viscous ingredients<\/li>\n\n\n\n<li>Processing complex phases (oil and water)<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-vmilab-accordion\"><div class=\"accordion-title\"><span class=\"title\"><strong>What products can I make with the Starter Lab Package \/ Master Lab Package?<\/strong><\/span><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"50\" height=\"51\" viewBox=\"0 0 50 51\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M37.9039 19.4144C38.0951 22.5897 36.4575 25.6152 33.6209 27.3275L27.1266 31.2476C25.8303 32.0301 24.1711 32.0301 22.8747 31.2477L16.3793 27.3275C13.5426 25.6152 11.9051 22.5897 12.0963 19.4144L12.1264 18.9156L23.4498 25.7507C24.4032 26.3262 25.597 26.3262 26.5504 25.7507L37.8738 18.9156L37.9039 19.4144Z\" fill=\"currentColor\"><\/path><\/svg><\/div><div class=\"accordion-content\">\n<p>The Starter Lab Package, with its tools, allows&nbsp;you to produce a wide range of products such as serums, perfumes, make-up removers, sun oils, formulation of gels, shampoos, ointments&#8230;<\/p>\n\n\n\n<p>The Master Lab Package includes all the applications of the Starter Lab Package but can also make complex products such as toothpaste, cosmetic creams, lipstick, foundation or mascara&#8230;<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-vmilab-accordion\"><div class=\"accordion-title\"><span class=\"title\"><strong>Are the Turbotest\u00aeUp tools compatible with the Turbotest\u00ae?<\/strong><\/span><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"50\" height=\"51\" viewBox=\"0 0 50 51\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M37.9039 19.4144C38.0951 22.5897 36.4575 25.6152 33.6209 27.3275L27.1266 31.2476C25.8303 32.0301 24.1711 32.0301 22.8747 31.2477L16.3793 27.3275C13.5426 25.6152 11.9051 22.5897 12.0963 19.4144L12.1264 18.9156L23.4498 25.7507C24.4032 26.3262 25.597 26.3262 26.5504 25.7507L37.8738 18.9156L37.9039 19.4144Z\" fill=\"currentColor\"><\/path><\/svg><\/div><div class=\"accordion-content\">\n<p>The tools of the Turbotest\u00ae are the same as those of the Turbotest\u00aeUp.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-vmilab-accordion\"><div class=\"accordion-title\"><span class=\"title\"><strong>Are the tools of the old Turbotest\u00aeEvo compatible with the new one?<\/strong><\/span><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"50\" height=\"51\" viewBox=\"0 0 50 51\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M37.9039 19.4144C38.0951 22.5897 36.4575 25.6152 33.6209 27.3275L27.1266 31.2476C25.8303 32.0301 24.1711 32.0301 22.8747 31.2477L16.3793 27.3275C13.5426 25.6152 11.9051 22.5897 12.0963 19.4144L12.1264 18.9156L23.4498 25.7507C24.4032 26.3262 25.597 26.3262 26.5504 25.7507L37.8738 18.9156L37.9039 19.4144Z\" fill=\"currentColor\"><\/path><\/svg><\/div><div class=\"accordion-content\">\n<p>Yes, absolutely! The tools you used with the Turbotest\u00aeEvo are fully compatible with the new generation. You won&#8217;t need to replace your accessories when upgrading to the new model. <\/p>\n\n\n\n<p>Please note: The standard 310 mm shaft from the Turbotest\u00ae Evo is compatible with the new generation; however, the high-version shaft is not compatible with the new model.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-vmilab-accordion\"><div class=\"accordion-title\"><span class=\"title\"><strong>Can I, on the same device, use tools adapted to different capacities?<\/strong><\/span><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"50\" height=\"51\" viewBox=\"0 0 50 51\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M37.9039 19.4144C38.0951 22.5897 36.4575 25.6152 33.6209 27.3275L27.1266 31.2476C25.8303 32.0301 24.1711 32.0301 22.8747 31.2477L16.3793 27.3275C13.5426 25.6152 11.9051 22.5897 12.0963 19.4144L12.1264 18.9156L23.4498 25.7507C24.4032 26.3262 25.597 26.3262 26.5504 25.7507L37.8738 18.9156L37.9039 19.4144Z\" fill=\"currentColor\"><\/path><\/svg><\/div><div class=\"accordion-content\">\n<p>Select a capacity when configuring your package. The Turbotest\u00ae, however, can accomodate tools of various sizes.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-vmilab-accordion\"><div class=\"accordion-title\"><span class=\"title\"><strong>Can I export the data from my Turbotest\u00ae?<\/strong><\/span><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"50\" height=\"51\" viewBox=\"0 0 50 51\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M37.9039 19.4144C38.0951 22.5897 36.4575 25.6152 33.6209 27.3275L27.1266 31.2476C25.8303 32.0301 24.1711 32.0301 22.8747 31.2477L16.3793 27.3275C13.5426 25.6152 11.9051 22.5897 12.0963 19.4144L12.1264 18.9156L23.4498 25.7507C24.4032 26.3262 25.597 26.3262 26.5504 25.7507L37.8738 18.9156L37.9039 19.4144Z\" fill=\"currentColor\"><\/path><\/svg><\/div><div class=\"accordion-content\">\n<p>With the<strong> Turbotest\u00aeUp<\/strong> you can monitor your test data in real time on the display.&nbsp; It is also equipped with a USB port, allowing you to export all data in CSV format for analysis on a computer.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-vmilab-accordion\"><div class=\"accordion-title\"><span class=\"title\"><strong>Are my process parameters transposable for larger-scale production?<\/strong><\/span><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"50\" height=\"51\" viewBox=\"0 0 50 51\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M37.9039 19.4144C38.0951 22.5897 36.4575 25.6152 33.6209 27.3275L27.1266 31.2476C25.8303 32.0301 24.1711 32.0301 22.8747 31.2477L16.3793 27.3275C13.5426 25.6152 11.9051 22.5897 12.0963 19.4144L12.1264 18.9156L23.4498 25.7507C24.4032 26.3262 25.597 26.3262 26.5504 25.7507L37.8738 18.9156L37.9039 19.4144Z\" fill=\"currentColor\"><\/path><\/svg><\/div><div class=\"accordion-content\">\n<p>The Turbotest\u00ae mixer has been designed to ensure the reproducibility of your processes, guarantee the consistency of your tests and facilitate the development of your new products. In addition, the design and parameters of the Turbotest\u00ae are consistent with the pilot (Trilab pilot homogenizer) and production (Trimix) ranges. <br>The choice of mixing tool allows a direct calculation of the peripheral speed for industrial scale-up.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-vmilab-accordion\"><div class=\"accordion-title\"><span class=\"title\"><strong>Where is the Turbotest\u00ae designed?<\/strong><\/span><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"50\" height=\"51\" viewBox=\"0 0 50 51\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M37.9039 19.4144C38.0951 22.5897 36.4575 25.6152 33.6209 27.3275L27.1266 31.2476C25.8303 32.0301 24.1711 32.0301 22.8747 31.2477L16.3793 27.3275C13.5426 25.6152 11.9051 22.5897 12.0963 19.4144L12.1264 18.9156L23.4498 25.7507C24.4032 26.3262 25.597 26.3262 26.5504 25.7507L37.8738 18.9156L37.9039 19.4144Z\" fill=\"currentColor\"><\/path><\/svg><\/div><div class=\"accordion-content\">\n<p>The entire range of VMI equipment is designed and assembled in France, on our site in Montaigu-Vend\u00e9e. We believe in sustainable co-development with our customers, being more competitive together and favouring short circuits.<\/p>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Order<\/h2>\n\n\n\n<div class=\"wp-block-vmilab-accordion\"><div class=\"accordion-title\"><span class=\"title\"><strong>What are your delivery terms and conditions?<\/strong><\/span><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"50\" height=\"51\" viewBox=\"0 0 50 51\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M37.9039 19.4144C38.0951 22.5897 36.4575 25.6152 33.6209 27.3275L27.1266 31.2476C25.8303 32.0301 24.1711 32.0301 22.8747 31.2477L16.3793 27.3275C13.5426 25.6152 11.9051 22.5897 12.0963 19.4144L12.1264 18.9156L23.4498 25.7507C24.4032 26.3262 25.597 26.3262 26.5504 25.7507L37.8738 18.9156L37.9039 19.4144Z\" fill=\"currentColor\"><\/path><\/svg><\/div><div class=\"accordion-content\">\n<p><strong>Sales Terms \u2013 France<\/strong><\/p>\n\n\n\n<p><strong>Incoterms\u00ae 2020: DAP (Delivered At Place).<\/strong><br>This means we cover all costs and risks up to the agreed delivery location, ready for unloading.<\/p>\n\n\n\n<p>Delivery charges: \u20ac110 for delivery within mainland France (using standard cardboard packaging).<\/p>\n\n\n\n<p><strong>Delivery Terms \u2013 Other Countries<\/strong><\/p>\n\n\n\n<p>Prices are quoted <strong>Ex Works<\/strong> (from the supplier\u2019s factory) in accordance with Incoterms\u00ae 2020.<\/p>\n\n\n\n<p><strong>Packaging fee:<\/strong> \u20ac150<br><strong>Shipping costs:<\/strong> Based on a separate quote, depending on shipping arrangements.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-vmilab-accordion\"><div class=\"accordion-title\"><span class=\"title\"><strong>What are the delivery times?<\/strong><\/span><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"50\" height=\"51\" viewBox=\"0 0 50 51\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M37.9039 19.4144C38.0951 22.5897 36.4575 25.6152 33.6209 27.3275L27.1266 31.2476C25.8303 32.0301 24.1711 32.0301 22.8747 31.2477L16.3793 27.3275C13.5426 25.6152 11.9051 22.5897 12.0963 19.4144L12.1264 18.9156L23.4498 25.7507C24.4032 26.3262 25.597 26.3262 26.5504 25.7507L37.8738 18.9156L37.9039 19.4144Z\" fill=\"currentColor\"><\/path><\/svg><\/div><div class=\"accordion-content\">\n<p>Your order will be prepared within three working days in our factory. In case of a stock shortage, a new deadline will be communicated to you within 48 hours. <\/p>\n\n\n\n<p><strong>Average Delivery Time<\/strong><br>France: 3 business days<br>Europe: 3 to 9 business days<br>Rest of the world: To be determined<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-vmilab-accordion\"><div class=\"accordion-title\"><span class=\"title\"><strong>Can I place an international order?<\/strong><\/span><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"50\" height=\"51\" viewBox=\"0 0 50 51\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M37.9039 19.4144C38.0951 22.5897 36.4575 25.6152 33.6209 27.3275L27.1266 31.2476C25.8303 32.0301 24.1711 32.0301 22.8747 31.2477L16.3793 27.3275C13.5426 25.6152 11.9051 22.5897 12.0963 19.4144L12.1264 18.9156L23.4498 25.7507C24.4032 26.3262 25.597 26.3262 26.5504 25.7507L37.8738 18.9156L37.9039 19.4144Z\" fill=\"currentColor\"><\/path><\/svg><\/div><div class=\"accordion-content\">\n<p>Yes, our solid experience in export allows us to deliver products worldwide.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-vmilab-accordion\"><div class=\"accordion-title\"><span class=\"title\"><strong>What are your payment terms and conditions?<\/strong><\/span><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"50\" height=\"51\" viewBox=\"0 0 50 51\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M37.9039 19.4144C38.0951 22.5897 36.4575 25.6152 33.6209 27.3275L27.1266 31.2476C25.8303 32.0301 24.1711 32.0301 22.8747 31.2477L16.3793 27.3275C13.5426 25.6152 11.9051 22.5897 12.0963 19.4144L12.1264 18.9156L23.4498 25.7507C24.4032 26.3262 25.597 26.3262 26.5504 25.7507L37.8738 18.9156L37.9039 19.4144Z\" fill=\"currentColor\"><\/path><\/svg><\/div><div class=\"accordion-content\">\n<p>To ensure the proper execution of the contract and unless otherwise specified, 100% of the price shall be paid when placing an order.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-vmilab-accordion\"><div class=\"accordion-title\"><span class=\"title\"><strong>Can I order one or more Turbotest\u00ae and Turbotest\u00aeUp at the same time?<\/strong><\/span><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"50\" height=\"51\" viewBox=\"0 0 50 51\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M37.9039 19.4144C38.0951 22.5897 36.4575 25.6152 33.6209 27.3275L27.1266 31.2476C25.8303 32.0301 24.1711 32.0301 22.8747 31.2477L16.3793 27.3275C13.5426 25.6152 11.9051 22.5897 12.0963 19.4144L12.1264 18.9156L23.4498 25.7507C24.4032 26.3262 25.597 26.3262 26.5504 25.7507L37.8738 18.9156L37.9039 19.4144Z\" fill=\"currentColor\"><\/path><\/svg><\/div><div class=\"accordion-content\">\n<p>Yes, that&#8217;s absolutely possible.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-vmilab-accordion\"><div class=\"accordion-title\"><span class=\"title\"><strong>Can I order only tools?<\/strong><\/span><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"50\" height=\"51\" viewBox=\"0 0 50 51\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M37.9039 19.4144C38.0951 22.5897 36.4575 25.6152 33.6209 27.3275L27.1266 31.2476C25.8303 32.0301 24.1711 32.0301 22.8747 31.2477L16.3793 27.3275C13.5426 25.6152 11.9051 22.5897 12.0963 19.4144L12.1264 18.9156L23.4498 25.7507C24.4032 26.3262 25.597 26.3262 26.5504 25.7507L37.8738 18.9156L37.9039 19.4144Z\" fill=\"currentColor\"><\/path><\/svg><\/div><div class=\"accordion-content\">\n<p>Only Turbotest\u00ae mixers with their tool packages can be ordered on the MyLabmixer website. <\/p>\n\n\n\n<p>For any other type of order (tools, accessories, specific request), you can contact us <a href=\"https:\/\/mylabmixer.com\/en\/contact-us\/\" data-type=\"page\" data-id=\"482\">by clicking here<\/a>.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-vmilab-accordion\"><div class=\"accordion-title\"><span class=\"title\"><strong>Where can I find my past orders?<\/strong><\/span><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"50\" height=\"51\" viewBox=\"0 0 50 51\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M37.9039 19.4144C38.0951 22.5897 36.4575 25.6152 33.6209 27.3275L27.1266 31.2476C25.8303 32.0301 24.1711 32.0301 22.8747 31.2477L16.3793 27.3275C13.5426 25.6152 11.9051 22.5897 12.0963 19.4144L12.1264 18.9156L23.4498 25.7507C24.4032 26.3262 25.597 26.3262 26.5504 25.7507L37.8738 18.9156L37.9039 19.4144Z\" fill=\"currentColor\"><\/path><\/svg><\/div><div class=\"accordion-content\">\n<p>Following your order on Mylabmixer.com, an account will be created on the VMI <a href=\"https:\/\/www.eservice-vmi.com\/Account\/Login?ReturnUrl=%2F\">E-Service<\/a> (extranet). The link and your connection codes will be sent to you by email, following your order. In the space &#8220;My account&#8221; you will find your past orders and all your information.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-vmilab-accordion\"><div class=\"accordion-title\"><span class=\"title\"><strong>I need more advice. Who do I contact?<\/strong><\/span><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"50\" height=\"51\" viewBox=\"0 0 50 51\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M37.9039 19.4144C38.0951 22.5897 36.4575 25.6152 33.6209 27.3275L27.1266 31.2476C25.8303 32.0301 24.1711 32.0301 22.8747 31.2477L16.3793 27.3275C13.5426 25.6152 11.9051 22.5897 12.0963 19.4144L12.1264 18.9156L23.4498 25.7507C24.4032 26.3262 25.597 26.3262 26.5504 25.7507L37.8738 18.9156L37.9039 19.4144Z\" fill=\"currentColor\"><\/path><\/svg><\/div><div class=\"accordion-content\">\n<p>If you have any questions, please leave us a message <a href=\"https:\/\/mylabmixer.com\/en\/contact-us\/\" data-type=\"page\" data-id=\"482\" target=\"_blank\" rel=\"noreferrer noopener\">here.<\/a> You can also contact our sales team if you would like more information about the equipment before placing an order.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Mail: <a href=\"mailto:sales@vmimixing.com\">sales@vmimixing.com<\/a><\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Phone: + 33 (0) 2 51 45 35 35<\/li>\n<\/ul>\n\n\n\n<p>For any technical questions or after-sales request about your VMI equipment, you can contact the customer service department:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Mail: <a href=\"mailto:servicemixing@vmi.fr\">servicemixing@vmi.fr<\/a><\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Phone: +33 (0)2 51 45 91 87<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Service<\/h2>\n\n\n\n<div class=\"wp-block-vmilab-accordion\"><div class=\"accordion-title\"><span class=\"title\"><strong>Is there an instruction manual that comes with the machine?<\/strong><\/span><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"50\" height=\"51\" viewBox=\"0 0 50 51\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M37.9039 19.4144C38.0951 22.5897 36.4575 25.6152 33.6209 27.3275L27.1266 31.2476C25.8303 32.0301 24.1711 32.0301 22.8747 31.2477L16.3793 27.3275C13.5426 25.6152 11.9051 22.5897 12.0963 19.4144L12.1264 18.9156L23.4498 25.7507C24.4032 26.3262 25.597 26.3262 26.5504 25.7507L37.8738 18.9156L37.9039 19.4144Z\" fill=\"currentColor\"><\/path><\/svg><\/div><div class=\"accordion-content\">\n<p>All our equipment is delivered with an instruction manual and operator manual specifying the terms and conditions of installation, use and the limits of use of the machine. This document also includes safety recommendations and instructions for the maintenance of your equipment. <\/p>\n\n\n\n<p>We also offer our customers video tutorials to help them get started with their equipment upon receipt. These tutorials are accessible from our <a href=\"https:\/\/www.eservice-vmi.com\/Account\/Login?ReturnUrl=%2F\" data-type=\"link\" data-id=\"https:\/\/www.eservice-vmi.com\/Account\/Login?ReturnUrl=%2F\">E-service area<\/a>.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-vmilab-accordion\"><div class=\"accordion-title\"><span class=\"title\"><strong>What is the warranty for the Turbotest\u00ae?<\/strong><\/span><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"50\" height=\"51\" viewBox=\"0 0 50 51\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M37.9039 19.4144C38.0951 22.5897 36.4575 25.6152 33.6209 27.3275L27.1266 31.2476C25.8303 32.0301 24.1711 32.0301 22.8747 31.2477L16.3793 27.3275C13.5426 25.6152 11.9051 22.5897 12.0963 19.4144L12.1264 18.9156L23.4498 25.7507C24.4032 26.3262 25.597 26.3262 26.5504 25.7507L37.8738 18.9156L37.9039 19.4144Z\" fill=\"currentColor\"><\/path><\/svg><\/div><div class=\"accordion-content\">\n<p>Our Turbotest\u00ae and Turbotest\u00aeUP mixers have a 1-year warranty.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-vmilab-accordion\"><div class=\"accordion-title\"><span class=\"title\"><strong>What support do you provide?<\/strong><\/span><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"50\" height=\"51\" viewBox=\"0 0 50 51\" fill=\"none\"><path fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M37.9039 19.4144C38.0951 22.5897 36.4575 25.6152 33.6209 27.3275L27.1266 31.2476C25.8303 32.0301 24.1711 32.0301 22.8747 31.2477L16.3793 27.3275C13.5426 25.6152 11.9051 22.5897 12.0963 19.4144L12.1264 18.9156L23.4498 25.7507C24.4032 26.3262 25.597 26.3262 26.5504 25.7507L37.8738 18.9156L37.9039 19.4144Z\" fill=\"currentColor\"><\/path><\/svg><\/div><div class=\"accordion-content\">\n<p>Our team is ready to assist you with how to use your machine, its maintenance and its evolution, according to your needs.&nbsp; VMI Customer Service is available from 7:00 am to 8:00 pm (GMT Paris).<\/p>\n\n\n\n<p>On the <a href=\"https:\/\/www.eservice-vmi.com\/Account\/Login?ReturnUrl=%2F\" data-type=\"link\" data-id=\"https:\/\/www.eservice-vmi.com\/Account\/Login?ReturnUrl=%2F\">E-Service<\/a>, you can access all your technical documentation, make quotations and order the parts you need in one click. We also provide video tutorials to help you get started and use your equipment. If you wish, our technology experts can advise you to optimize your processes. <a href=\"https:\/\/www.vmimixing.com\/global-service-solutions\/\" target=\"_blank\" rel=\"noreferrer noopener\">Several services are available<\/a>: audit, process support, and training.&nbsp;&nbsp;<\/p>\n<\/div><\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Product Order Service<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":3,"comment_status":"closed","ping_status":"closed","template":"template-fullwidth.php","meta":{"footnotes":""},"class_list":["post-1121","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Mylabmixer.com FAQ - Laboratory bench-top mixers<\/title>\n<meta name=\"description\" content=\"The FAQ helps you discover our Turbotest\u00ae laboratory mixers: technical characteristics, tools, applications. 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