FAQ

The Turbotest®Up not only has a longer lifting stroke, it also offers many other advantages. The double lifting access (on the foot and via the touch screen) gives it better ergonomics. It has an additional operating mode, the “Programming” mode, which allows you to save up to 20 phase formulas. You can also save the position of the tool for better accuracy. Finally, it offers better traceability as well as easier test monitoring thanks to the live display of the monitoring curves on the screen and the USB port allowing you to easily export your data.

The Turbotest® is delivered as standard with a shaft and tools. The number and type of tools will depend on the package you choose when ordering.

If you order the Starter Lab Package, you will receive a four-blade axial flow propeller and a radial flow deflocculator turbine.

If you choose the Master Lab Package, you will get, in addition to the abovementioned tools, a rotor-stator emulsifier with its disassembling tool. Only the Turbotest®Up is delivered with an accessory, a temperature probe, that can be directly connected to the machine. We also provide a support to be installed on a beaker to fix the probe during use.

The Turbotest® covers a wide speed range from 5 to 4000 rpm. The acceleration ramps can be customized according to the viscosity of the product. For safety reasons, starting is always at 50 rpm.

The Starter Lab Package is composed of a four-blade axial flow propeller and a radial flow deflocculator turbine. These tools are suitable for dispersion, simple emulsion and dissolution operations. The deflocculator, with radial flow, is efficient for mixing liquid and filled products. Thanks to its high shear rate coupled with its low pumping effect, the deflocculator turbine is ideal for incorporating texturizing/gelling agents and preparing fatty and aqueous phases. The four-blade propeller is recommended for suspension operations and homogenization of miscible liquids. It offers a strong pumping and low shear effect, favoring the product’s circulation during mixing.

The Master Lab Package adds emulsification and homogenization to its process range with an additional tool: the rotor-stator emulsifier. With a very high shear power, the rotor-stator is very efficient for fine emulsions of powders in a liquid phase. The rotor-stator is also powerful enough to emulsify and homogenize viscous ingredients and complex phases.

The Starter Lab Package, with its tools, allows you to produce a wide range of products such as serums, perfumes, make-up removers, sun oils, formulation of gels, shampoos, ointments…

The Master Lab Package includes all the applications of the Starter Lab Package but can also make complex products such as toothpaste, cosmetic creams, lipstick, foundation or mascara…

The tools of the Turbotest® are the same as those of the Turbotest®Up.

That’s right! The tools you used with the Turbotest®Evo can be used on the new version. You don’t need to plan to renew your mixing tools if you want to change equipment. The 310 mm shaft of the Turbotest® Evo is compatible with the new generation of mixers. However, the shaft of the Turbotest® Evo in high version is not compatible with the new generation.

You must select a capacity when configuring your package, but our new generation of Turbotest® can use tools of different sizes.

With the Turbotest®Up you can monitor your test data in real time on the screen.  It also has a USB port allowing you to retrieve all your data to analyze them on a computer in CSV format.

The Turbotest® mixer has been designed to ensure the reproducibility of your processes, guarantee the consistency of your tests and facilitate the development of your new products. In addition, the design and parameters of the Turbotest® are consistent with the pilot (Trilab pilot homogenizer) and production (Trimix) ranges. The choice of mixing tool allows a direct calculation of the peripheral speed for industrial scale-up.

The entire range of VMI equipment is designed and manufactured in France, on our site in Montaigu-Vendée. We believe in sustainable co-development with our customers, being more competitive together, favouring short circuits and reducing our environmental footprint.

The delivery of the goods is made in DAP (delivered to the place of destination), according to the Incoterms® 2020 agreements. The invoice, received after validation of the online order, will indicate the amount of packaging and transport costs: 110,00€ for a delivery in Metropolitan France (with cardboard packaging).

Other countries: The prices indicated are Ex Works (departure from the supplier factory) according to the Incoterms® 2020 agreements. The packaging costs are 150,00€ and the transport costs may be subject to an additional quote.

Your order will be prepared within three working days in our factory. In case of a stock shortage, a new deadline will be communicated to you within 48 hours. The average delivery time in France is three working days. For European countries, counting between 3 and 9 working days is necessary.

For other countries, a delay will be communicated to you. Upon receipt of your order, our team will send you a more precise delivery time. 

Thanks to our strong export experience, we can deliver our products all over the world.

To ensure the proper execution of the contract and unless otherwise specified, 100% of the price shall be paid when placing an order.

It is possible to order several Turbotest® or Turbotest®Up in one order. You can manage the quantities ordered by going to your basket. It is also possible to add a new mixer to your order if you want to purchase different configurations (mixer model, capacity, tool package…).

Only Turbotest® mixers with their tool packages can be ordered on the MyLabmixer website. For any other type of order (tools, accessories, specific request), you can contact us by clicking here.

You can order directly on our MyLabmixer website. You can choose the model of mixer (Turbotest® or Turbotest®Up), the tools you need (two packages available) and the capacity. Then, all you have to do is select the type of electrical outlet and validate your order! Or you can request a quote by leaving us a message right here.

Following your order on Mylabmixer.com, an account will be created on the VMI e-Service (extranet). The link and your connection codes will be sent to you by email, following your order. In the space “My account” you will find your past orders and all your information.

If you have any questions, please leave us a message here. You can also contact our sales team if you would like more information about the equipment before placing an order.

• Mail: sales@vmimixing.com

• Phone: + 33 (0) 2 51 45 35 35

For any technical questions or after-sales request about your VMI equipment, you can contact the customer service department:

• Mail: servicemixing@vmi.fr

• Phone: +33 (0)2 51 45 91 87

All our equipment is delivered with an instruction manual and operator manual specifying the terms and conditions of installation, use and the limits of use of the machine. This document also includes safety recommendations and instructions for the maintenance of your equipment. We also offer our customers video tutorials to help them get started with their equipment upon receipt. These tutorials are accessible from our e-service area.

Our Turbotest® mixers have a 1-year warranty.

Our team is ready to assist you with how to use your machine, its maintenance and its evolution, according to your needs.  VMI Customer Service is available from 8:00 am to 6:00 pm (GMT Paris) and welcomes you in French, English, Spanish, Portuguese and German.

On the e-service, you can access all your technical documentation, make quotations and order the parts you need in one click. We also provide video tutorials to help you get started and use your equipment. If you wish, our technology experts can advise you to optimize your processes. Several services are available: audit, process support, and training.